Different people have different ways of identifying the right event for their needs. If you know what particular skills or capabilities you wish to develop, then these matrices may be of help in identifying an appropriate event. Of course, events will touch on many skills and capabilities, but each matrix only lists those events that will spend a substantial amount of time purposefully developing the listed skill or capability

The events are 'graded' from levels 1 through 4. This is a very rough grading, only intended give an idea of the relative level of different events, from 'foundation' (1) to 'advanced' (4).

Here are our areas of expertise in which we can provide training and consultancy solutions:

Self-Managing Capabilities

Capability Training Level 1 Level 2 Level 3 Level 4 Ability To Learn Creativity Key Selling Skills Thinking Skills Customer Service Delivering Value — The Financials Coaching — The Masterclass Strategic Influencing Skills Strategy into Action — Facilitating Your Strategy Adaptability   Customer Service Teambuilding Coaching — The Masterclass Right Team, Right Purpose Leading Change Strategy into Action — Facilitating Your Strategy Cultural Awareness Customer Service Effective Sales Management Key Selling Skills The Senior Sales Challenge   Global Account Management   Flexibility   Customer Service Key Negotiating Skills Coaching — The Masterclass Right Team, Right Purpose Strategic Influencing Skills Leading Change Strategy into Action — Facilitating Your Strategy Independence     Coaching — The Masterclass Global Account Management MBTI® — The Myers Briggs Personality Inventory Coaching Skills Interpersonal Awareness Handling the Purchasing Revolution Key Selling Skills Teambuilding True Value Propositions Customer Service Positive Persuasion Skills The Senior Sales Challenge Coaching — The Masterclass Effective Sales Management Global Account Management Key Negotiating Skills MBTI® — The Myers Briggs Personality Inventory Right Team, Right Purpose Strategic Influencing Skills High Impact Presentation Skills Leading Change Multicultural Leadership Peer Reviews Positive Self Image   Customer Service Positive Persuasion Skills Effective Sales Management High Impact Presentation Skills Leading Change Self Control   Customer Service Positive Persuasion Skills Coaching — The Masterclass Effective Sales Management Leading Change Self Development Delivering Value — The Financials Key Selling Skills Customer Service Demistifying Financials Coaching — The Masterclass Key Negotiating Skills MBTI® — The Myers Briggs Personality Inventory Leading Change Thoroughness True Value Propositions   Corporate Profitability - Creating Value At Work Customer Distinction Strategies Effective Sales Management Project Management Selecting Your Key Accounts Key Financial Skills

Skills and Knowledge Training Matrix - Customer Focus

Capability Training Level 1 Level 2 Level 3 Level 4 Customer Focus   Key Selling Skills Moments Of Truth Workshop Building A Platform For Growth Customer Service Effective Sales Management The Senior Sales Challenge Enhancing Customer Contacts Understanding The Customer Key Selling Skills True Value Propositions Understanding Customer Dynamics Key Account Team Workshops Moments Of Truth Workshop Branding & Brand Management Customer Service Effective Sales Management Giant Leaps Forward Global Account Management Key Account Management — The Challenge Management Alignment The Senior Sales Challenge Value Pricing & Value Selling Customer Distinction Strategies Selecting Your Key Accounts

Skills and Knowledge Training Matrix - Interpersonal

Capability Training Level 1 Level 2 Level 3 Level 4 Assertiveness Handling the Purchasing Revolution Positive Persuasion Skills Effective Sales Management Strategic Influencing Skills Peer Reviews Inclusiveness Customer Service   Global Account Management   Persuasion Skills Handling the Purchasing Revolution Positive Persuasion Skills Branding & Brand Management Key Negotiating Skills Coaching — The Masterclass Effective Sales Management Strategic Influencing Skills The Senior Sales Challenge Coaching Skills Peer Reviews Presentation Skills   High Impact Presentation Skills Effective Sales Management Peer Reviews Thinking Skills Creativity Key Selling Skills Thinking Skills Problem Solving & Decision Making Skills Effective Sales Management Giant Leaps Forward Peer Reviews Strategy into Action — Facilitating Your Strategy

Skills and Knowledge Training Matrix - Management, Business and Finance

Capability Training Level 1 Level 2 Level 3 Level 4 Business Awareness Corporate Profitability - Creating Value At Work Customer Service Delivering Value — The Financials Handling the Purchasing Revolution True Value Propositions Understanding Your Business Branding & Brand Management Key Account Team Workshops Key Selling Skills Moments Of Truth Workshop Understanding Customer Dynamics Value Pricing Workshop Building A Platform For Growth Effective Sales Management Global Account Management Key Account Management — The Challenge Key Negotiating Skills Management Alignment Selecting Your Key Accounts The Senior Sales Challenge Value Pricing & Value Selling Corporate Profitability — Strategic Financial Management Customer Distinction Strategies Key Financial Skills Strategies For Growth Strategy into Action — Facilitating Your Strategy Financial Understanding Delivering Value — The Financials Handling the Purchasing Revolution Understanding Finance Understanding Your Business Corporate Profitability - Creating Value At Work Key Selling Skills Effective Sales Management The Senior Sales Challenge Value Pricing & Value Selling Corporate Profitability — Strategic Financial Management Key Financial Skills Strategy into Action — Facilitating Your Strategy People Management Introduction To Leadership - Basic Management For Newly Appointed Managers Teambuilding Core Leadership & Management Key Account Team Workshops Coaching — The Masterclass Customer Distinction Strategies Effective Sales Management Global Account Management Managing For Commitment MBTI® — The Myers Briggs Personality Inventory Right Team, Right Purpose Strategic Influencing Skills Finding Opportunities In Change Leadership For Performance Leading Change Management For Managers Multicultural Leadership Peer Reviews Situational Leadership Strategy into Action — Facilitating Your Strategy Supply Side Management Handling the Purchasing Revolution Understanding Your Business Key Negotiating Skills Moments Of Truth Workshop Project Management Supply Side Management Key Purchasing Strategy Advanced Supply Side Management Key Financial Skills

Skills and Knowledge Training Matrix - Marketing

Capability Training Level 1 Level 2 Level 3 Level 4 Marketing Understanding Your Business Branding & Brand Management Corporate Profitability - Creating Value At Work Effective Sales Management Key Marketing Skills Moments Of Truth Workshop Value Pricing Workshop Building A Platform For Growth Directional Policy Matrix Workshop Key Negotiating Skills Management Alignment New Products To Market Workshop Understanding Your Markets CIM Diploma Events Marketing For Competitive Advantage The Marketing Workshop Value Propositions & Value Pricing Marketing Planning Key Selling Skills Directional Policy Matrix Workshop Effective Sales Management The 'EXMAR' Planning Marketing Workshop The Senior Sales Challenge Selecting Your Key Accounts Sustainable Competitive Advantage The Marketing Workshop

Skills and Knowledge Training Matrix - Sales and Customer Service

Capability Training Level 1 Level 2 Level 3 Level 4 Customer Service   Customer Service Effective Sales Management   Face To Face Selling Skills Customer Service Key Selling Skills Moments Of Truth Workshop Effective Sales Management Giant Leaps Forward Key Negotiating Skills The Senior Sales Challenge   Planning & Key Account Management   Key Account Team Workshops Key Negotiating Skills Effective Sales Management Global Account Management Key Account Management — The Challenge Management Alignment Selecting Your Key Accounts Value Pricing & Value Selling Customer Distinction Strategies Sales Management Moments Of Truth Workshop Key Negotiating Skills Building A Platform For Growth Corporate Profitability - Creating Value At Work Effective Sales Management Coaching Skills Key Financial Skills Sales Management Seminar Strategic Influencing Skills The Marketing Workshop

The Achieving Capabilities

Capability Training Level 1 Level 2 Level 3 Level 4 Concern for Standards   Customer Service Moments Of Truth Workshop Branding & Brand Management Corporate Profitability - Creating Value At Work Effective Sales Management Strategy into Action — Facilitating Your Strategy Development Orientation   Customer Service Effective Sales Management Leading Change Efficiency Orientation   Customer Service Teambuilding Project Management   Information Seeking   Customer Service Key Selling Skills Moments Of Truth Workshop Positive Persuasion Skills Demistifying Financials Effective Sales Management Key Negotiating Skills Project Management The Senior Sales Challenge Leading Change Multicultural Leadership Initiative   Creativity Customer Service Key Selling Skills Coaching — The Masterclass Effective Sales Management Giant Leaps Forward   Results Orientation Key Selling Skills Project Management Building A Platform For Growth Coaching — The Masterclass Demistifying Financials Effective Sales Management The Senior Sales Challenge Coaching Skills Key Financial Skills Peer Reviews Strategy into Action — Facilitating Your Strategy Understanding Customer Dynamics

The Influencing Capabilities

Capability Training Level 1 Level 2 Level 3 Level 4 Concern for Impact Delivering Value — The Financials Key Selling Skills Teambuilding Customer Service Positive Persuasion Skills Value Pricing & Value Selling Branding & Brand Management Effective Sales Management Key Negotiating Skills Strategic Influencing Skills The Senior Sales Challenge High Impact Presentation Skills Rational Persuasion Handling the Purchasing Revolution Key Selling Skills True Value Propositions Branding & Brand Management Customer Service Positive Persuasion Skills Effective Sales Management Key Negotiating Skills The Senior Sales Challenge Strategic Influencing Skills Strategic Influencing Skills Positive Persuasion Skills The Senior Sales Challenge Value Pricing & Value Selling Coaching — The Masterclass Effective Sales Management Management Alignment Strategic Influencing Skills Multicultural Leadership Peer Reviews

Thinking Capabilities

Capability Training Level 1 Level 2 Level 3 Level 4 Analytical Thinking Delivering Value — The Financials Handling the Purchasing Revolution Thinking Skills True Value Propositions Key Account Team Workshops Problem Solving & Decision Making Skills Project Management The Senior Sales Challenge Value Pricing & Value Selling Coaching — The Masterclass Customer Distinction Strategies Effective Sales Management Key Account Management — The Challenge MBTI® — The Myers Briggs Personality Inventory Moments Of Truth Workshop Right Team, Right Purpose Selecting Your Key Accounts Understanding Finance Corporate Profitability — Strategic Financial Management Key Financial Skills Leading Change Peer Reviews Conceptual Thinking Creativity Thinking Skills Branding & Brand Management Problem Solving & Decision Making Skills Project Management Value Pricing & Value Selling Coaching — The Masterclass Giant Leaps Forward